Our Vision
To be a trusted provider of compassionate home care, helping individuals live with dignity, independence, comfort, and peace of mind in the place they call home.
About us
About Eagles Heart Home Care
Eagles Heart Home Care is a mobile, non-medical home-care service dedicated to helping individuals remain comfortable and independent in their own homes.
Support That Starts With Listening
Receiving help at home is personal. That's why we take time to understand each client's preferences, routines, and individual needs. Our goal is practical support that preserves dignity, independence, and choice.
Our Mission
To provide reliable, compassionate, personalized non-medical home-care support that enhances everyday living and gives individuals and families greater peace of mind.
What guides us
Our Values
Compassion
Dignity
Integrity
Reliability
Respect
Safety
Independence
Family
Alberta funding
Client-Directed Home Care Invoicing
Alberta gives people who qualify for publicly funded home care a choice about who delivers it. With Client-Directed Home Care Invoicing, the approved hours stay yours to direct: you select the provider, decide which supports to use them on, and set the routine that suits your household.
Alberta Blue Cross administers the funding on behalf of Alberta Health Services and pays the provider you choose against approved invoices, so you are not paying up front and seeking reimbursement. Our part is the practical one: explain the option in plain language, shape a care plan around the hours you have been approved for, and take care of the paperwork and invoicing.
Your care, your selection
You decide which agency supports you and how each funded hour is used, rather than having a service assigned.
Hours approved for you
AHS approves a monthly number of funded hours after assessment. Alberta Blue Cross releases those funds to your chosen provider.
Billing handled for you
We submit the hours we deliver to Alberta Blue Cross, so you are not chasing claims or carrying costs that your funding already covers.
Setting up client-directed care, step by step
Ask Alberta Health Services for an assessment
Phone AHS Continuing Care Access at 1-855-371-4122, or your nearest AHS office, and request an in-home home-care assessment. An AHS case manager — commonly a nurse or social worker — reviews your eligibility and the support you need.
Say you would prefer the client-directed route
Once you are approved, tell the case manager you want to self-manage through Client-Directed Home Care Invoicing instead of having a provider arranged for you.
Alberta Blue Cross sets up your funding
AHS passes your enrolment to Alberta Blue Cross, which administers the program. You receive a monthly approval for a set number of hours. The funds are released to the provider you choose once invoices are accepted — they are not paid to you directly.
Let us know you are a client-directed client
Contact Eagles Heart Home Care and tell us your hours are funded through Alberta Blue Cross. We will build a personalized plan that fits inside your approved budget.
Put the arrangement in writing
A simple service agreement records the services, days, and hours we will provide within your funded budget. From there we invoice Alberta Blue Cross on your behalf.
Care begins, and you keep the picture
Your caregiver arrives as planned and we submit the hours to Alberta Blue Cross. Statements are available for your records, and nothing is billed to you personally while the support stays within your approved funding.
Eagles Heart Home Care is an independent, non-medical provider. We are not affiliated with Alberta Health Services or Alberta Blue Cross, and eligibility and approved hours are decided by AHS. The support we deliver is non-medical: we do not provide nursing, diagnosis, or medical treatment.
We're here to listen
Need Support at Home?
Tell us what your loved one needs. We'll listen, assess the situation and help you determine the right level of support without pressure or obligation.